Worst way vs best way to handle and angry customer. Worst: Taking the complaint personally, even if it is something ridiculous. When the customer raises their voice, you match their energy. It’ll turn a small issue into a big one, trust me. Best: Hear them out, no matter what the issue is. Stay calm and be empathetic with what is upsetting them. Even if they had a poor experience with your product, if the customer service is exceptional they will be back. Just trust me on that. - Chef Mike #cust
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Worst way vs best way to handle and angry customer. Worst: Taking the complaint personally, even if it is something ridiculous. When the customer raises their voice, you match
Detroit 75 Kitchen. . Worst way vs best way to handle and angry customer. Worst: Taking the complaint personally, even if it is something ridiculous. When the customer raises their voice, you match their energy. It’ll turn a small issue into a big one, trust me. Best: Hear them out, no matter what the issue is. Stay calm and be empathetic ...
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