Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What is a CMS and how modern platforms are different
2024年10月8日 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include sophisticated, user ...
Top 8 Customer Experience Courses and Certifications
2024年6月10日 · CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.
Agile vs DevOps: What's the Difference? - CMSWire.com
2018年11月19日 · Agile and DevOps are two software development methodologies with similar aims; getting the end-product out as quickly and efficiently as possible.
Generative AI Timeline: 9 Decades of Notable Milestones
2023年6月28日 · The Gist. Back to the '40s? Generative AI has a long history with notable milestones from the 1940s to present, with significant contributions from researchers like Claude Shannon, Alan Turing and ...
Top 10 Social Media Trends Dominating 2025 - CMSWire.com
2024年10月17日 · The Gist. AI dominance. AI-driven content creation becomes essential for crafting what users want to see. Influencer shift. Niche influencers become crucial, driving deep engagement with ...
What Is a Contact Center? The Key to Mastering Omnichannel
2023年3月7日 · The Gist. Customers want self-service. The contact center allows brands to empower customers, giving them the tools they need to answer their own questions. More than one type. Companies can ...
What Is DaaS (Desktop as a Service)? - CMSWire.com
2024年6月12日 · The Gist: DaaS market growth. The DaaS market is predicted to reach $18.7 billion by 2030. Cost savings. DaaS offers significant savings compared to traditional VDI solutions, reducing expenses on ...
What Is Net Promoter Score (NPS)? - CMSWire.com
2024年3月4日 · The Gist. Importance of measurement. Net Promoter Score (NPS) is a critical metric for gauging customer loyalty and satisfaction. NPS calculation.
How to Set up and Use the ChatGPT Web Browsing Plugin
2023年5月30日 · The Gist. New features. ChatGPT Plus provides web browsing and 70+ third-party plugins. Web browsing. The browsing feature allows ChatGPT to retrieve recent online data.