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Winners Announced at Greatest Customer Contact Awards, the ECCCSAs FourNet & Alzheimer’s Society Win Gold at ECCCSA Awards How to Enhance Customer Experience This Black …
IPI Named #18 in Best Companies to Work For list
9 小时之前 · Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, …
Winners Announced at Greatest Customer Contact Awards, the …
1 天前 · Leigh Hopwood, Managing Director of the ECCCSAs and Chair of the European Customer Contact Alliance, highlighting the importance of the awards Leigh continues, “The …
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2024年11月20日 · Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their …
Unveiled: What are Contact Centres Doing Right Now?
2024年10月22日 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – …
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Grands Moulins De Paris Deploys Genesys Contact Centre Cloud Solution with Sabio Group Sabio Group, a global specialist in digital customer experience (CX) transformation, …
Contact Centre Management: What It Is and 7 Best Practices
2022年4月19日 · It’s a lot to keep on top of, but with the right strategy and planning in place it’s totally possible. To help you, we’ve compiled a handy list of the seven best call centre …
The Future of Communication in the Contact Centre
2022年7月8日 · The rise of video: Improving productivity and inclusion . Video is emerging as an effective channel of communication in contact centres. Businesses have invested and see the …
Planning Tools & Techniques to Maximise Contact Centre …
2022年9月21日 · 7 Demand planning tools and techniques to maximise contact centre performance. As organisations continue to grapple with post-COVID uncertainty, Graeme …
3 Contact Centre Trends that will Shape 2023
2023年1月5日 · As the labour and skills shortages continue, and with customer expectations increasing around digital, personalised experiences, the advancement of cloud technology in …