What is CX (Customer Experience)? | McKinsey - McKinsey & Company
2022年8月17日 · CX, or customer experience, encapsulates everything a business or an organization does to put customers first, managing their journeys and serving their needs.
What Is Customer Experience? Definition, Examples, & Tools
2024年10月14日 · Customer experience is how your users or potential users receive and interact with every touchpoint of your business. This goes beyond their interactions with your contact center or support team.
What Is Customer Experience? The Ultimate Guide - Salesforce
Customer experience definition Customer experience (CX) includes every interaction a customer has with your brand, from the first point of contact to ongoing support. It’s the overall perception a customer forms based on their interactions with your marketing, products, services, and the way your team handles their needs. ...
Customer experience - Wikipedia
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1][2][3]
What Is Customer Experience (CX)? - Forbes
2024年6月12日 · Customer experience describes the overall interactions a customer has had with a brand right from the point of awareness to purchase to loyalty or churn. It...
What is customer experience (CX) and why is it important?
Customer experience (CX) is the sum total of customers' perceptions and feelings resulting from interactions with a brand's products and services. CX spans the lifetime of customers' relationships with a brand, starting before a purchase is made, continuing through active use and to renewal or repeat purchase.
What is customer experience (CX)? - IBM
2022年8月17日 · Customer experience, or CX, is a holistic account of customers’ perceptions that result from all their interactions with a business or brand, whether online or in store. Customer experience involves customer experience management (CXM).
What is customer experience in 2024: Definition, strategy, …
2020年12月17日 · Customer experience (CX) is defined as the holistic perception a customer has of a company and its products or services, encompassing all interactions and touchpoints throughout the customer journey.
Customer experience (CX) : Definition and how to guide
Customer Experience (CX) is the measurement of your customers’ perception of their experiences with your organization. It should reflect their expectations compared to your brand promise.
What is Customer Experience? | SNHU
2 天之前 · So, What Does Customer Experience Mean? According to MarTech, a marketing technology news platform, every interaction a consumer has with a brand results in customer experience. "Customer experience (CX) is the overall perception and emotional response customers have when interacting with a company, its products, services and brand," said Wallace.