CBC Help Centre
This CBC help article provides assistance in finding information and solving common problems on CBC platforms.
Help with CBC Radio and Television Services
Report a problem with your television reception. Report a loud advertisement on a CBC television service.
How can I watch CBC without cable or satellite?
1. Install an outdoor antenna. Place it up high on a roof or mast to maximize signal reception; 2. If you can't install an outside antenna, try an indoor one in an attic or second storey location, preferably by a window; 3. Antennas can be directional (pointed specifically at the transmission tower) or multi-directional.
Submit a request – CBC Help Centre
Contact Us. Ottawa tower work October 6 to November 29. Why am I receiving ERROR-0 or ERROR-MEDIAPLAYER16 when using the Gem App on my Roku device? Why aren't comments available all the time?
Your CBC Accounts – CBC Help Centre
Newsletters. Why am I not getting newsletters in my inbox? It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem.
CBC Gem – CBC Help Centre
New to CBC Gem - Technical Support. What devices are supported on CBC Gem? I'm experiencing issues streaming on Gem. What can I do? Gem log in issue due to time synchronization issues. New versions of the CBC Gem app will no longer be supported on iOS / iPadOS 14 or lower.
Contact CBC Departments and Shows – CBC Help Centre
How to reach us. Permission to use CBC logo and/or content. Purchasing CBC merchandise, renting studios, tours at CBC locations. How to send a news tip, community event, request a public service announcement, and connect with our journalists. How to reach local shows, pitch a show, share music & find playlogs.
What is CBC Gem? CBC Gem General Information. - CBC Help Centre
CBC Gem is CBC's digital video streaming service. Discover the free way to stream the best shows, movies, news, documentaries, and more. Plus access live TV streams from up to 14 regions across Canada. Or try Premium and enjoy ad-free video-on-demand content (excludes live streams), early access to Gem exclusive programming, and access to CBC ...
I'm experiencing issues streaming on Gem. What can I do?
2. Use our free CBC Gem app. CBC Gem is available for free as an App for iOS, tvOS, Fire TV, Android TV, LG Smart TV, Xbox, and Android phones and tablets. Gem is also accessible online at gem.cbc.ca If you are using a mobile phone or tablet to access CBC Gem, we suggest using our free CBC Gem app rather than your device's mobile browser.
CBC News App - Your questions answered! – CBC Help Centre
Open the Google Play Store on your Android device. Select the search icon, the magnifying glass found at the top of the screen. Enter “CBC News” in the search bar and select “CBC News” when it appears below the search bar.