BT Group has deployed Sprinklr’s unified customer experience management platform to deliver AI-enhanced customer support EE virtual assistant Aimee now handles up to 60,000 customer conversations per ...
London, 28 November 2024: Will Kirk, star of hit BBC show The Repair Shop, has joined forces with BT to encourage the UK’s much-loved heritage businesses to go digital – as new research shows two in ...
Our mission to connect for good guides everything we do as a business – from being more efficient and greener, to providing the best possible service for our customers and adapting how we operate in ...
BT in live testing of its new, AI-ready network-as-a-service (NaaS) platform Global Fabric points of presence (PoPs) now installed in over 45 of the world’s major cloud data-centres Demo of management ...
BT Group has today launched a new Apprenticeship Fund, designed to support SMEs, charities and public sector organisations across England by providing access to £4m in apprenticeship funding over an ...
BT Group notes that Bharti Global has reached agreement to acquire c24.5% of the issued share capital of BT Group from Altice UK. Allison Kirkby, Chief Executive, said “We welcome investors who ...
First electric vehicle (EV) charge point installed by BT Group’s startup incubation hub, Etc. now available to residents in East Lothian, Scotland Award-winning initiative will explore feasibility of ...
BT Group has announced a revision to its timetable for moving all customers – consumers and businesses – off the Public Switched Telephone Network (PSTN) and onto digital landlines. The move follows ...
In January, we announced that we would move away from inflation-linked price rises for our mobile, TV and broadband customers. We acted after an Ofcom consultation proposed that when people sign up to ...
BT and Global, the Media & Entertainment Group, have today announced a 10-year partnership to upgrade the nation’s legacy payphones and roll out more digital hubs for local communities – in a move ...