Judge rules Sirius XM's policy for customers canceling subscriptions broke law
A judge said canceling a subscription should be as easy as signing up and the company should not have required customers to deal with a live agent when canceling.
Judge: Sirius broke the law with convoluted cancellations
Headquartered in New York City, Sirius has approximately 35 million subscribers, including nearly 2 million New Yorkers. James called the ruling a victory for consumer protection.
SiriusXM made it too hard for NYers to cancel subscriptions, ordered to change practice: judge
Sirius required subscribers to speak at length with live agents trained to dissuade cancellations, and listen to as many as five offers of other services before being allowed to cancel.
Sirius XM found liable in New York lawsuit over subscription cancellations
A New York state judge found Sirius XM Holdings liable in New York Attorney General Letitia James' lawsuit accusing the satellite radio and streaming company of making it too hard for customers to cancel subscriptions.
Judge rules SiriusXM's cancellation policies violated federal law
The policies of SiriusXM Radio violated the law by forcing customers to get sales pitches from customer-service representatives when trying to cancel.
SiriusXM Will Make It Easier to Cancel Subscriptions in N.Y. After Judge Rules Company’s Practices Violated Federal Law
SiriusXM will make canceling subscriptions in New York easier after a judge ruled it broke the law by not providing "simple mechanisms" for quitting.
SiriusXM made it too hard for subscribers to quit, N.Y. judge rules
The company denies that it misled its customers, but agreed to abide by the Federal Trade Commissions new “click to cancel” rule.
SiriusXM Radio to Change Cancellation Practice in New York After State Court Ruling
SiriusXM Radio will have to change its cancellation practices in New York state after a court said it created a burdensome procedure for consumers and subscribers, according to New York Attorney General Letitia James.
SiriusXM’s ‘Frustrating’ Rules for Cancelling Broke Consumer Protection Law, Judge Says
SiriusXM violated federal consumer protection law by making it too difficult for listeners to cancel their subscriptions, a New York judge ruled.
SiriusXM Made It Too Tough For Customers To End Their Subscriptions, NY Judge Rules; Company Vows Appeal But Will Abide By FTC's "Click-To-Cancel" Rule
Weeks after federal regulators announced a “click-to-cancel” rule for subscription businesses, a New York judge has ruled that SiriusXM made it too difficult for customers to end their service. New York State Supreme Court Justice Lyle Frank’s ruling,
Judge rules SiriusXM’s annoying cancellation process is illegal
Even without the FTC’s new click-to-cancel policy, the New York AG just won a lawsuit over a process that ‘deliberately’ wastes subscribers’ time.
Letitia James Celebrates SiriusXM Lawsuit Win: How It Affects Subscribers
SiriusXM was found liable for making it difficult for customers to cancel their subscriptions in a lawsuit brought by James.
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