I can pinpoint several things: One thing I can tell you about this company is they are constantly practicing the Plan-Do-Check-Act Cycle (PDCA). It is often referred to as the "Deming Cycle".
There are many approaches and selecting the best can be a challenge in itself! We will explore three common problem-solving approaches, 8D, DMAIC and PDCA, unpick the jargon and look at the benefits, ...