In this new era, AI-enabled O&M (AI for operations) and AI-oriented O&M (operations for AI) will promote each other.

A2Dominion turned around tenant satisfaction ratings in a matter of months. Grainne Cuffe spent a morning with a lead ...

Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to a new survey conducted by Five9 , provider ...

Property and casualty insurance provider Intact Financial Corporation announced its acquisition of Jiffy Inc., the nation’s ...

One of the most popular work-from-home job categories on FlexJobs is customer service—and with good reason. Most customer service careers can be performed from a home office, using the internet and ...

We list the best customer database software ... Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best.

Artificial intelligence is the hottest technology in business right now, and car dealers are ready to buy in. Literally.

Car ownership costs go far beyond what you pay for a car. A key question is whether you can afford the drip, drip of maintenance and repairs for as long as you own it. We found that there are ...

One strategy concerns choosing the right survey tool. Analytics can provide working data on the customer journey ... spend hours testing every product or service we review, so you can be sure ...

"Many of our employees work for us because they enjoy customer service. We must avoid causing them emotional distress and preventing them from doing the work they love," said an Ito-Yokado official.

One way Business Affairs defines, measures, and improves our service to campus is through our annual customer service survey. We aggregate and analyze the data, then take actions to address feedback.

customer service interactions or any other customer experience. This metric is derived from customer satisfaction surveys that ask a question like: How satisfied are you with the response from our ...