The FTC confirmed that it’s on the hunt for scammers after it managed to shut a leading flaw in the law. The leading ...

The FTC explains that it was able to overcome this by amending the Telemarketing Sales Rule (“the Rule”) to add “tech support ...

AI voice agents are an integral part of today's automated phone communication, enabling businesses to process thousands of ...

The Federal Trade Commission (FTC) will now be going after more scammers after it closed a significant loophole in ...

The Federal Trade Commission (FTC) can now go after scammers posing as tech support providers even if it's the consumer who called them up. It has just approved amendments to its Telemarketing Sales ...

Ukraine's military said Thursday an air raid alert had been declared across the country, reporting inbound missiles targeting ...

Nov 13 (Reuters) - A California teenager has admitted to making hundreds of swatting calls - hoax emergency calls - over a two-year period, creating "fear and chaos" when police responded to his ...

Here’s how it works. Listening to music is only one thing you use your headphones for — if you make loads of voice calls, then you want to make sure that the headphones you use day by day are ...

For many businesses, call or contact centers operate as the hub of their customer communications. Call center agents take inbound calls from people who need help, working to improve customer ...

Call center software not only helps you elevate your customer service and support standards but also reduces friction along the way. Whether you’re handling inbound inquiries or managing ...

Please note that GRA interns are responsible to obtain any travel documents required by their host country (including work permits and visas). For inbound students, the host supervisors at Concordia ...