Customer Relationship Management (CRM) platforms have become entirely different platforms, with AI being the core of ...
The Telecom Regulatory Authority of India (TRAI) has amended tariff regulations to require telecom operators to offer standalone Special Tariff Vouchers (STVs) exclusively for voice calls and SMS ...
Neowin reports that tech giant Microsoft will be shaking up the user interface of its Microsoft 365 app early next year. In addition, the app will be getting a new icon and a small name change ...
Stores trial alternative to plexiglass barriers after customer voice frustration CVS is piloting a new alternative to plexiglass barriers in its stores that they say will cut out having to wait for an ...
Artificial intelligence-enabled voice cloning tools have made it easier for criminals to mimic strangers' voices and dupe victims into handing over large sums of money. For example, a scammer ...
Without advanced AI and automation—across voice and digital channels—customer journeys meet friction and service ... and the successes our global customers are achieving with Microsoft Dynamics 365 ...
(PRESS RELEASE) BERLIN, 17-Dec-2024 — /EuropaWire/ — Riverty has formed a strategic alliance with Parloa, a pioneer in AI-driven automation for customer service, to enhance its debt collection ...
easily switching languages mid-call based on customer input. That is why we are excited to announce support for multilingual voice agents authored with Copilot Studio for the Dynamics 365 Contact ...
Nevin Adam Garceniego triumphs over three other contestants to clinch the grand champion title for the sixth season of The Voice Kids. PHOTO/S: The Voice Kids (Instagram) Nevin Adam Garceniego ...