Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction ...

One way Business Affairs defines, measures, and improves our service to campus is through our annual customer service survey. We aggregate and analyze the data, then take actions to address feedback.

Similar applies with simple email questionnaires ... feedback from existing customer databases. As a survey tool, it works well enough, though it doesn’t have the templates that some competitor ...

Five9 launches research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial service providers ...

The value of AI is not in replacing jobs, but in doing the jobs that enhance the ears, the eyes, and the ‘voice’ of the ...

Customers must enter verification codes that will be messaged to their linked contact information before using this service. In other words, things can get a bit tricky if you're sharing an ...

Customer service representatives go by many job titles and serve as the first point of contact for customers. They provide information or answer questions about products or services and handle and ...

In this post, we will show you how to create email templates in the new Outlook app for Windows 11. Creating email or message templates in Microsoft Outlook (classic) involved manually composing ...

You can edit it and customize it as you like on the Email Templates website by clicking on the Edit this template button at the top of the template. Use this template to send wishes for your ...

A Bank of Korea survey shows US policy risks have emerged as a major concern for local financiers and experts, following the presidential election. Roughly 56% of respondents in the BOK survey ...

Flagstar Bank is a good choice for first-time homebuyers and borrowers looking for low-down-payment options. It also offers a ...

Whether you want to send your customers ads, newsletters, special offers, or surveys, you need a capable email marketing service. We help you choose the best one for your business based on our ...