Title: Bridging the Gap: A Success Story at TechCorp At Micrologicx, the IT and customer service teams were struggling to communicate, leading to unresolved issues and unhappy customers.

Customer service is a key factor that influences customer satisfaction, loyalty, and retention. However, delivering high-quality customer service is not always easy, especially wh ...

This year, across Gap Inc.’s distribution centers, over 700 seasonal employees transitioned into full-time roles as ...

Businesses have a long way to go in achieving this. As Fast Company reported recently, customers see chatbots as only ...

Mistakes are made. Customer service suffers. Workplace conflicts occur more frequently. Good people leave when they might have otherwise stayed longer. The soft skills gap continues to cost ...

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

The Indian telecom sector is expected to see a surge in hiring by 2025, driven in part by the anticipated growth of satellite ...

Jazz’s “Meri SuperPower” campaign gets exposed over network issues, JazzCash complaints, and unfulfilled promises.

Free Click & Collect: Whether you’ve got multiple purchases or you’re simply a loyal customer at GAP, make the most of their free Click & Collect service. This means that when you order from ...

Khadoom uses OpenAI’s generative AI chatbot, ChatGPT, to process user requests with speed and offers personalized assistance ...