The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer ...

Let’s hope ServiceNow recognizes the need for additional comprehensive solutions to the shortage of trained, certified, and ...

You have only moments to represent yourself to the recruiter through it—every word must count. Read Smashing Magazine’s incisive piece on writing UX cover letters. Case Study Club shares useful points ...

Close by signing your name (typed is fine). Review examples of cover letters to get an idea of how they can look (but be sure not to copy them -- yours should be unique!). Ask someone (a Career Center ...

Looking to seriously up the loyalty level within your base of ever-expanding customers in the new year? Teach them something ...

Customer Service Telecom Operators latest news, photos, videos, breaking news, special reports, blogs, and updates from ...

Years ago, jobseekers would mail resumes to potential employers or stop by to drop them off in person. They’d rely on a unique format or high-quality paper to "wow" a ...

I would like to thank Absolute Outdoor Services (Absolute) of Riverside and their tree expert for saving my home. This fall, a worker in my yard noticed a split in a huge, heavy tree next to my ...

Local students receive access to career-oriented classes through a partnership with the nonprofit Think Together.

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

Library Customer Services Manager at the RSM. During their research, the library staff rediscovered and transcribed handwritten letters from Jenner to Alexandre Marcet (1770–1822), a founding member ...

Today, programs like Law Enforcement Assisted Diversion (LEAD), coordinated through the Laramie County Sheriff’s Office, are helping homeless individuals stay out of the county jail, and break the ...