New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

CCC’s “Moments of Truth” study found claims customers value a clear explanation of the process over a speedy repair.

Study from customer experience technology provider shows AI-powered personalisation, loyalty and human-like interactions ...

THIQAH proudly announced its triumph at the 2024 Customer Experience Forum, where it was honored with two awards: "Best ...

eHealth* has the highest customer satisfaction among US health insurance brands, according to a new YouGov report. Overall, 52% of Americans, and 61% aged 18-29, said they have a hard time ...

Explore the 5 most trusted brands of 2024, setting benchmarks in quality, innovation, and customer satisfaction. Learn why ...

The Finder Customer Satisfaction Awards helps that mission by recognising Australia's best brands as voted by real Australians. Finder worked with research and insights firm, Dynata to survey ...

What does CSAT stand for and how can you calculate customer satisfaction? We'll answer those questions (and more) in this comprehensive guide. What is CSAT? The customer satisfaction score ...

Exploring the role of Artificial Intelligence (AI) and Machine Learning (ML) in integrated E-commerce and ERP systems, this ...

AI powers new, better customer experiences. 60% of customers will buy this way, and they want answers, not a list of options.

IIT Indore has signed a MoU with Sun Life Global Solutions (SLGS), the Global Capability Centre and microcosm of the global ...