Numia helps companies track all of their customer interactions in one place and uses AI to personalize customer journeys.

Health systems increasingly view customer relationship management systems as a way to enhance the patient experience and grow ...

Veeva Systems' (NYSE:VEEV) stock fell about 3% on Wednesday after an executive said that a customer chose Salesforce (CRM), ...

As startups expand across industries in 2025, using appropriate tools has never been more critical for success.

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Management can occur as business-to-customer or business-to-business. Relationship management can benefit from the use of data analytics and software. Companies often employ relationship managers ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

As a B2B marketer, your plate is probably overflowing with how-to strategies like lead generation, prospect nurturing and conversion driving. The pressure to yi ...

IMDEA Software Institute researchers Diego Castejón Molina, Dimitris Vasilopoulos and Pedro Moreno-Sanchez present a system that represents a step forward in digital purchases. Their research is ...

The new Cisco T Plus partner model involves new Partner Success Managers, an AI guided adoption journey involving the ...

In an age where communication is the lifeblood of personal and professional relationships, businesses increasingly find ...

How the growing use of artificial intelligence (AI), including generative AI and agents, is shaping customer sentiment, ...