Just completed my Customer Relationship Management course! I've learned the importance of understanding customer needs, building trust, and using data to enhance experiences. Excited to apply ...

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As companies find funding harder to come by, more are turning toward organic growth strategies. Here’s what they look like.

Running a field service business can feel like a balancing act—managing technicians, scheduling appointments, sending ...

Virtually every company does at least some of its business online nowadays, and if yours is among them, then you need a ...

Modern messaging platforms are evolving to support rich media content and API integration, enabling marketing, commerce, and ...

Combining AI with human expertise in sales forecasting and CRM systems can optimize sales pipelines, improve accuracy, and ...

Customer relationship management (CRM) software isn’t just about sales and service automation. It’s also how to engage with customers, anticipate their journey, and exceed their needs.

Contributor of the Year Greg Kihlstrom on agile leadership, composable architectures, and fostering trust through shared data ...

Salesforce (CRM) is experiencing an orderly pullback to the 50-day moving average. The Barchart Technical Opinion rating is ...

Customer relationship management (CRM) systems benefit businesses by automating tasks, centralizing customer data, improving collaboration, and providing insights for targeted email marketing ...