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Customer Relationship Management (CRM) Business-to-customer ... data and provide/invite feedback to customers and suppliers. Training and developing staff is also a key driver to improve ...

Customer service is a critical component of any successful business. In Africa, where markets are rapidly evolving and ...

By Terry Mante “Leadership is not about being in charge. It is about taking care of those in your charge.” – Simon Sinek In today’s interconnected and competitive business environment, technical ...

By adopting cost-effective AI strategies, small businesses can streamline processes, maximize resources and remain ...

With inflation driving up costs and pressuring already-stretched workforces, companies are already feeling the pinch on their ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Customer relationship management (CRM) is a vital skill for ... That's why you need to refresh your CRM training and coaching materials regularly, to ensure that your team has the latest knowledge ...

Some dealers are questioning whether CRM systems are still relevant. Let me be crystal clear: they are not just relevant—they ...

A global survey among 12,000 luxury retail employees finds widespread job dissatisfaction. So much so that over half are ...