Relationship management is a strategy in which an organization maintains an ongoing level of engagement with its audience and supply chain.

Customer service is a critical component of any successful business. In Africa, where markets are rapidly evolving and ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...