Customer Relationship Management is the final piece in integrating the clinical, financial and communications sides of the patient's journey.

Health systems increasingly view customer relationship management systems as a way to enhance the patient experience and grow ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

IMDEA Software Institute researchers Diego Castejón Molina, Dimitris Vasilopoulos and Pedro Moreno-Sanchez present a system that represents a step forward in digital purchases. Their research is ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Under the legal leadership of Alyssa Harvey Dawson, HubSpot made three acquisitions and saw its market value swell to $38 ...

In today’s competitive market, customer success is not just about satisfaction, but about partnership and adaptability,” says ...