Customer Relationship Management is the final piece in integrating the clinical, financial and communications sides of the patient's journey.

Health systems increasingly view customer relationship management systems as a way to enhance the patient experience and grow ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Under the legal leadership of Alyssa Harvey Dawson, HubSpot made three acquisitions and saw its market value swell to $38 ...

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

Blue Frog, a Waukee-based marketing firm, has been acquired by Avidly, a global growth design company creating digital ...

In today’s competitive market, customer success is not just about satisfaction, but about partnership and adaptability,” says ...

A Fermanagh native has expanded his software company into the Republic of Ireland. Niall McCaffrey, from Tempo, is the managing director of ProAptivity, a customer relationship management software ...

Salesforce shares climbed about 11% to a record high on Wednesday after the customer relationship management software maker ...

Wall Street analysts were mostly bullish after the results, with several raising price targets for the stock on the ...

Salesforce Inc. reported quarterly revenue that topped analysts’ estimates, boosting investor hopes that the company’s much-hyped strategy for artificial intelligence products will lift financial ...