Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

This project is a Node.js Command-Line Interface (CLI) application for managing a JSON contact list, allowing basic CRUD operations.

Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is ...

The value of AI is not in replacing jobs, but in doing the jobs that enhance the ears, the eyes, and the ‘voice’ of the ...

CAPITALAND Investment (CLI) will rebalance its portfolio to grow its India and South-east Asia business and optimise its ...

Donald Trump has nominated Scott Bessent to be the next Treasury secretary and Russell Vought as Office of Management and ...

Due to continued success within the company, a Liverpool based Property firm is looking for an MRICS Property Management ...

At the premier conference for the battery energy storage industry, Co-founder and CCO Sander Jacobs and team showcase the ...

Real Madrid have already made a decision on who will replace Carlo Ancelotti if he's sacked mid-season, and the short-term ...

In last month’s article, we discussed the Front Door and our Resource Center staff who help answer questions for callers by determining needs and what resources are available and most appropriate to ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...

ICS.cx and CallCabinet are partnering to deliver top-notch customer experience, operational efficiency, and actionable ...