Winners celebrated at the 2024 CCNNI Awards organised by Contact Centre Network NI (CCNNI) Northern Ireland’s customer ...

When customers reach out to contact centres, they are often looking for quick and clear answers to their problems. They want ...

AI-driven analytics can help contact centres identify trends and patterns in customer behaviour, enabling them to tailor ...

BHOPAL: Two fake call centres indulging and aiding cyber frauds have been busted in two separate parts of Madhya Pradesh in ...