Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

Management can occur as business-to-customer or business-to-business. Relationship management can benefit from the use of data analytics and software. Companies often employ relationship managers ...

Health systems increasingly view customer relationship management systems as a way to enhance the patient experience and grow ...

As startups expand across industries in 2025, using appropriate tools has never been more critical for success.

Veeva Systems' (NYSE:VEEV) stock fell about 3% on Wednesday after an executive said that a customer chose Salesforce (CRM), ...

In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with customers ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

As a B2B marketer, your plate is probably overflowing with how-to strategies like lead generation, prospect nurturing and conversion driving. The pressure to yi ...

Customer Relationship Management is the final piece in integrating the clinical, financial and communications sides of the patient's journey.

The coAmplifi suite includes various functions required by all businesses, such as payroll, project management, and business intelligence.

Analysts provide deeper insights through their assessments of 12-month price targets, revealing an average target of $14.75, ...