IVAs can also offer queue callback options when wait times are high ... This can lead to a more satisfied workforce, reducing ...

Call centers, like this one in Bangalore, India, may be contributing to deteriorating service ... [+] quality in US healthcare. When I worked in a primary care clinic, I cared for a panel of patients.

Crosslake is being overtaken with giant metal storage buildings. Some are calling it ‘Tin City’ ...

The proposal, designed to mitigate a predicted reliability crisis, may include a mix of generation solutions including ...

(TNS) — Often find yourself yelling "agent" or frantically tapping "0″ on your phone screen when you call a company's customer service line ... and ensure convenient bill-payment and ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

This would be the first time Exxon built a power plant that wasn’t intended to power its own operations, the New York Times ...

The federal government put guardrails in place to limit unauthorized plan sign-ups and switches. But the changes could prove ...

Leaders from Nuuly, Aviator Nation, and Parachute share how their fast-growing businesses manage customer service to drive ...

Good morning and welcome to the Designer Brands third quarter 2024 results conference call. All participants will be in a ...

Gracie Abrams is a pop girl to watch. Ahead of her Saturday Night Live debut on Dec. 14, Abrams added five additional shows ...

IN many previous columns, I have argued that the EDSA Busway is the "lowest-hanging fruit" among the many investment options ...