Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

The call center phone systems help monitor the following key performance indicators (KPIs): Average call abandonment rate First call resolution rate Average handle time Net promoter score Agent ...