Contact center as a service (CCaaS) has become indispensable in today’s customer-centric business environment. This cloud-based solution allows businesses to manage and optimize customer ...

For many businesses, call or contact centers operate as the hub of their customer communications. Call center agents take inbound calls from people who need help, working to improve customer ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Center stage is a design pattern where the most important information, panel, window, or toolset appears prominently at the center of the user interface. It helps users focus on what’s important when ...

President-elect Donald Trump is creating a National Energy Council that he says will establish U.S. “energy dominance” around ...

The Center City District is looking ahead, with 32 new restaurants, 6 new retailers and 4 new services providers coming soon!

Effective contact center workforce management is the backbone of any successful customer experience operation. It involves a careful balance of forecasting demand, scheduling staff and maintaining ...

As banks continue investing in technology to boost productivity, they aren't losing sight of their call centers' human sides. Even as AI grows in importance, agents are more important than ever ...

The Indigenous community members who live in the United States tell a much different story about Thanksgiving.