Moneypenny has launched a new call-tracking service to help agents identify which marketing campaigns, ads, web pages, and ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

We’ve all had that moment after talking with a friend when we start seeing targeted ads related to our topic of discussion on ...

A yearly subscription for Bitdefender Digital Identity Protection costs $79.99, but it is currently discounted to $39.99 for ...

The FBI warns that criminals are increasingly using generative AI technologies to exploit individuals through various ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

According to a report by Prahar, a non-profit organisation, over 500 million cyberattacks were recorded in just the first ...