For those traveling with a companion in an earlier boarding group, the agent has a can override the alert and accept the pass ...

Watch out, line-cutters. American Airlines is rolling out new technology across the country to crack down on travelers trying ...

Queue-jumpers, consider yourself warned. The country’s largest airline is curbing your bad behavior with some gentle shaming.

When it works poorly, delays abound, and frustrations escalate. In an attempt to increase efficiency and improve the customer experience, United Airlines launched a new boarding method across its ...

American Airlines is expanding its new boarding platform to more than 100 airports across the United States to improve the ...

Boarding planes early has several perks, including first dibs at overhead bin space and dodging long lines at the gate. With gate crowding becoming more common, American Airlines is implementing ...

American Airlines is adding more airports that will have technology to ensure travelers board with their designated groups ...

American has rolled out boarding technology that alerts gate agents with an audible sound if a passenger tries to scan a ...

According to American Airlines, if a customer boards before their assigned group is called, the new software will not allow the boarding pass to be accepted. An audible sound will alert the gate ...

Come October 26, United Airlines will revamp its boarding process for economy class passengers. United's new boarding process is known as "WILMA," which stands for window, middle and aisle.

The system was tested at three sites, and initial response from customers and employees "exceeded our expectations," an ...

Customers who try to scan a boarding pass before their group is called ... ranks of elite frequent flyer loyalty program members. United Airlines texts customers when it is time to board and ...