Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal.

The Carbondale Warming Center opened its doors to provide shelter to those in need on Monday after a round of snow and bitter ...

For many businesses, call or contact centers operate as the hub of their customer communications. Call center agents take inbound calls from people who need help, working to improve customer ...

As banks continue investing in technology to boost productivity, they aren't losing sight of their call centers' human sides.

The Senior Care Health and Rehabilitation of Wichita Falls is hosting an Angel Tree for its residents this holiday season, ...

Celtics' former 6MOTY gives classy answer about his feelings on getting traded Former NBA champion apologizes to Celtics ...

Make sure every call you get, gets answered.

A Maine-based developer involved in several downtown revitalization projects hopes to construct dozens of new apartments above a State Street office building with the help of state grant funding, city ...

In this edition: the logistics behind the Rockefeller Center tree lighting, and consumer predictions for peak season are ...