Management and engineers controlled the process ... system of statistical process control could be an invaluable TQM tool. Only through the use of statistics, Deming argued, can managers know ...

It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful ...

Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).