I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from frustrated or distressed customers, while juggling the ...

That’s one more in the books. Here’s to one more. This is The Queue, our daily column where you ask us the questions and ...

So she did what any well-meaning person who is being given the run-around would do. She cheated and used the option on the call-center menu that was reserved for calls from doctors and was routed ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

People to watch 2025: Channavy Chhay set to transform synagogue into Center for Southeast Asians Sheida Soleimani, founder and executive director of Congress of the Birds. Position: Artist ...

“Excited beyond words. But also nervous beyond words, because I have to find funding to fulfill all of that.” If you want to donate, call the center at 401-274-8811.

Let’s look at the ways quality assurance—when you get it right—can improve the way your call center operates: If you can deliver consistency and quality across all interactions, you’ll see a greater ...

Customer service expert Lady Janey shares tips to avoid long call centre waits New research ... her top nine tips for avoiding call centre queues and reaching a live advisor.

Some of the most used contact center reports include those related to agent activity, service level agreements (SLAs), call details, queue activity, and inbound call summary reports. Contact or call ...

A customer service champion has revealed her top 10 hacks for beating the call centre queues and being put through to a telephone advisor ... “And, not forgetting the endless hold music, you really ...

The next season of the cozy British drama Call the Midwife may not hit our screens ... American fans are accustomed to watching the midwives a bit later than their British counterparts, as the ...