But if you don’t have experience working in a call center, you should still apply for entry-level roles. The big secret is that no one knows who is actually going to thrive in a call center ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

For many businesses, call or contact centers operate as the hub of their customer communications. Call center agents take inbound calls from people who need help, working to improve customer ...

FlexJobs has compiled and made public a list of 100 of companies that specifically have hired for Call Center Jobs with at least one of these flexible working options. Below you will find the company ...

As banks continue investing in technology to boost productivity, they aren't losing sight of their call centers' human sides. Even as AI grows in importance, agents are more important than ever ...

Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is ...

Just like that, crisis averted. It’s all in a day’s work for the poison center’s operators, the specially trained physicians, pharmacists and nurses at the Zuckerberg San Francisco General Hospital ...

The U.N. chief, Pope Francis and others are calling for nations to end the production and use of land mines, even as their ...

As well as a four-day working week, People Before Profit also wants employees to have 30 days of annual leave a year and for two more bank holidays to be created. On Newstalk Breakfast ...