Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

CNN’s Laura Coates speaks with actor Jaleel White about the impact of playing the iconic role of Urkel on “Family Matters” ...

The change follows Healthscope’s decision to terminate its contract with Bupa, leaving members without cover at 38 private ...

The boss of HM Revenue and Customs has blamed its declining customer service on the surge in pensioners paying income tax.

They're just wary in a customer-service setting that it won't do the trick. "They know the tools can work, but they're just worried that service organizations will use it to just block access to a ...

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...

The Karnataka Bank has released recruitment notification for Customer Service Associates posts on its official website. Check ...

If your brand operates in the QSR industry, it is safe to say you’ve seen the way that we connect with our customers has ...

The Sewerage and Water Board of New Orleans (SWBNO) has launched a new online account platform to improve the customer ...