Eighty-seven percent of those surveyed say digital data and analytics build customer trust and improve satisfaction.

One way Business Affairs defines, measures, and improves our service to campus is through our annual customer service survey. We aggregate and analyze the data, then take actions to address feedback.

As the holiday shopping season kicks off this Black Friday, shoppers nationwide are gearing up to find the latest tech gifts ...

customer service interactions or any other customer experience. This metric is derived from customer satisfaction surveys that ask a question like: How satisfied are you with the response from our ...

Equipping retailer workers with the right communications tools empowers them to deliver the best customer experience possible ...

With customers complaining about high call volumes and long wait times for companies to resolve their issues, could customer ...

One strategy concerns choosing the right survey tool. Analytics can provide working data on the customer journey ... spend hours testing every product or service we review, so you can be sure ...

Personal-use charges have not kept pace with rising vehicle ownership costs, even as some fleet managers report a distinct ...

The report was based on data from a survey of 1,576 Amazon shoppers age 18 and older ... Some 47% of Amazon shoppers say they use a mobile device most often to make purchases on the platform, up from ...

One of the most popular work-from-home job categories on FlexJobs is customer service—and with good reason. Most customer service careers can be performed from a home office, using the internet and ...

Let's look at five key areas COOs can leverage as they plan their 2025 internal and employee enablement AI roadmaps.