New research from Five9 highlights the delicate balance companies must strike between automated solutions and human ...

Customer service jobs are in high demand in Vancouver, and if you're thorough in your search, you can find some lucrative ...

Although still in trial mode, the official hotline is designed to address any connection issues that pop up for Starlink ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

Getting a human from Target on the other line to help you is not straightforward. Here is the best way to get in contact with ...

Trip.com awarded Contact Centre of the Year and Global Support Services of the Year at the International Customer Relations ...

"They're basically saying, 'Solve this yourself.' I'm paying money to get nothing," the Tracy man said of Meta Verified.

ICS.cx and CallCabinet are partnering to deliver top-notch customer experience, operational efficiency, and actionable ...

Customer satisfaction requires a combination of understanding customer needs, hiring the right staff, and creating a ...

PM EST This article has been updated to include details of Black Friday 2024. Preparing for the impending chaos of Black Friday? Amazon's Black Friday shopping event is upon us. It officially kicks ...

Over a quarter century ago, Volvo Trucks welcomed Peter Voorhoeve to the ranks of its employees. And Voorhoeve contends the lessons learned in customer service in the last couple of years of the 20th ...

The automotive industry might not seem like a place to find a trailblazing entrepreneur reshaping how businesses interact ...