Numia helps companies track all of their customer interactions in one place and uses AI to personalize customer journeys.

The enterprise software firm’s exponential growth in the region is driven by demand for streamlined customer and employee ...

India], December 16: SLK Software, a global technology services firm announced its strategic investment in Grey Matter ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Recent headlines suggest that agents are on the cusp of supplanting today’s enterprise software stack or replacing human ...

Discover how AI and automation technologies revolutionize marketing strategies. Explore innovative marketing automation ...

Jet Aviation announced today that it has developed a fully-customizable in-flight entertainment and cabin management software ...

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced that ...

This is done through sales, service ... occur as business-to-customer or business-to-business. Relationship management can benefit from the use of data analytics and software.