Businesses have a long way to go in achieving this. As Fast Company reported recently, customers see chatbots as only ...

Jazz’s “Meri SuperPower” campaign gets exposed over network issues, JazzCash complaints, and unfulfilled promises.

Historically, healthcare organizations have considered the contact center to be a cost center, a communications platform for ...

This year, across Gap Inc.’s distribution centers, over 700 seasonal employees transitioned into full-time roles as ...

Stop dreading customer complaints. They hold your next business breakthrough. These ChatGPT prompts can fix problems, ...

It’s no secret that multifactor productivity (MFP) in Australia has long stalled. The Australian Bureau of Statistics found ...

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

At the heart of these frustrations lies an outdated parcel acceptance system. This system, responsible for managing the entry ...

The gender pay gap is still very much evident in Europe. Several indicators exhibit the inequality between women and men in many arenas, but economic life is one of the key areas affecting women ...

2 grower and global markets increasingly reliant on big foreign players. Top exporters stepped in to fill the gap after efforts by industry regulator, Ghana Cocoa Board, known as Cocobod ...

Former Gap (GAP) CEO Mickey Drexler knows this firsthand ... “I’m proud to be a micromanager for what a customer sees, feels, and hears,” he explained. “I micromanage, but I provide ...

Perched symmetrically in a dip between two hills, the Sycamore Gap tree had been the site of first kisses, wedding proposals and even a place where the ashes of loved ones were scattered.