Customer service is a key factor that influences customer satisfaction, loyalty, and retention. However, delivering high-quality customer service is not always easy, especially wh ...

Stop dreading customer complaints. They hold your next business breakthrough. These ChatGPT prompts can fix problems, ...

It’s no secret that multifactor productivity (MFP) in Australia has long stalled. The Australian Bureau of Statistics found ...

If you love shopping at Old Navy, Gap, Banana Republic, or Athleta, the Old Navy Credit Card, now called the Navyist Rewards ...

Free Click & Collect: Whether you’ve got multiple purchases or you’re simply a loyal customer at GAP, make the most of their free Click & Collect service. This means that when you order from ...

Relocating to a new home or office can be one of the most exciting transitions in life—but it can also be one of the most ...

A service blueprint expands on a customer journey map. It details every interaction a customer has with an organization during their lifecycle. This blueprint goes deeper and examines all supporting ...

Nick Latino, fixed operations director at Parkway Toyota, shares AI's growing role in his store's fixed operations.