Syntheia (CSE:SYAI) is banking on artificial intelligence (AI) and machine learning to revolutionize the way companies engage ...

How to Start Working as a Call ... interview, usually conducted by a recruiter or hiring manager over the phone. These sessions typically last 15-30 minutes and are a chance for them to get to know ...

One of the most popular work-from-home job categories on FlexJobs is customer service—and with good reason ... The company connects skilled workers with top businesses and Fortune 100 companies in a ...

As banks continue investing in technology to boost productivity, they aren't losing sight of their call centers' human sides. Even as AI grows in importance, agents are more important than ever ...

Shep Hyken is a customer service/CX expert ... Business Radio interview I had with Jonathan Rosenberg, the CTO and head of AI at Five9, a provider of cloud contact center software and the ...

Outbound calling isn’t always about sales. A market research call center is one where agents reach out to ask for peoples’ opinions or feedback—often via surveys. You don’t always have to wait for ...

A lot of the time, I get referred to a phone number to call instead ... AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies ...

We recently compiled a list of the 10 Emerging AI Stocks that Outperformed the Broader Market This Month. In this article, we ...

Customer support has been a significant focus. “We get a ton of customer support calls,” said Sanjeev Barnwal, co-founder and chief technology officer, in an interview with TechCrunch.

In an interview with CNBC on November 25, Dan Ives, Global Head of Technology Research at Wedbush Securities said that he ...

Prime Minister Benjamin Netanyahu said on Thursday during an interview with Israeli Channel 14 that he had ord ...

Microsoft’s use of AI in its call center operations shows that the tech industry’s approach to AI customer service is changing. Parakeet Health’s AI agent can answer inbound calls, make outbound calls ...