Explore the 5 most trusted brands of 2024, setting benchmarks in quality, innovation, and customer satisfaction. Learn why ...

DATAGROUP has positioned itself as a reliable and high-performance partner in the 2024 Whitelane Study on Customer Satisfaction in IT Sourcing. In particular, the top placement in Workplace Services ...

This data is essential for retailers, offering them a precise understanding of target demographics and helping to shape ...

Exploring the role of Artificial Intelligence (AI) and Machine Learning (ML) in integrated E-commerce and ERP systems, this ...

As more businesses adopt Maps data for decision-making, South Africa’s retail market will benefit from improved alignment ...

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

According to a new market research report titled ‘Geofencing Market by Offering (Solutions, Services), Type (Fixed Geofencing, Mobile Geofencing), Connectivity Technology (Passive Geofencing), ...

Study from customer experience technology provider shows AI-powered personalisation, loyalty and human-like interactions ...

CCC’s “Moments of Truth” study found claims customers value a clear explanation of the process over a speedy repair.

eHealth* has the highest customer satisfaction among US health insurance brands, according to a new YouGov report. Overall, 52% of Americans, and 61% aged 18-29, said they have a hard time ...

Billtrust-Commissioned Datos Insights Study Finds 82% of B2B Businesses Not Using Automated AR Solutions Want to Adopt for Improved Cash Flow and Customer Satisfaction ...