Customer Relationship Management (CRM) Business-to-customer ... data and provide/invite feedback to customers and suppliers. Training and developing staff is also a key driver to improve ...

Customer service is a critical component of any successful business. In Africa, where markets are rapidly evolving and ...

Equity Bank Kenya, which employs more than 7,000 workers and serves over 12 million customers, sought individuals to work as ...

By Terry Mante “Leadership is not about being in charge. It is about taking care of those in your charge.” – Simon Sinek In today’s interconnected and competitive business environment, technical ...

By adopting cost-effective AI strategies, small businesses can streamline processes, maximize resources and remain ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Numia helps companies track all of their customer interactions in one place and uses AI to personalize customer journeys.

Merchant services pioneer Slice is evolving the company’s capacity to power small businesses by offering Clover POS systems ...

IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...