Health systems increasingly view customer relationship management systems as a way to enhance the patient experience and grow ...

Management can occur as business-to-customer or business-to-business. Relationship management can benefit from the use of data analytics and software. Companies often employ relationship managers ...

In the U.S. it's common for companies that have both physical branches and online services to use customer relationship ...

Veeva Systems' (NYSE:VEEV) stock fell about 3% on Wednesday after an executive said that a customer chose Salesforce (CRM), ...

Customer Relationship Management (CRM) systems are crucial to business operations, enabling companies to manage interactions ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Customer Relationship Management is the final piece in integrating the clinical, financial and communications sides of the patient's journey.

Blue Frog, a Waukee-based marketing firm, has been acquired by Avidly, a global growth design company creating digital ...

In today’s competitive market, customer success is not just about satisfaction, but about partnership and adaptability,” says ...