By Terry Mante “Leadership is not about being in charge. It is about taking care of those in your charge.” – Simon Sinek In today’s interconnected and competitive business environment, technical ...

Management can occur as business-to-customer or business ... The role of a relationship manager requires analytical and communication skills. Professionals in smaller firms may handle both ...

Customer service is a critical component of any successful business. In Africa, where markets are rapidly evolving and ...

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A global survey among 12,000 luxury retail employees finds widespread job dissatisfaction. So much so that over half are ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look ...

How relevant you are decides your survival in a recession. When companies implement a hiring freeze or even a layoff, they ...

Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) software is a tool that helps salespeople and businesses manage interactions with prospects ...

Certinia's latest release puts the emphasis on end-to-end visibility across projects, resources, finance and the customer lifecycle, while preparing the ground for future AI agents.

To support this new remixing capability, Evans said, Salesforce has greatly expanded the library of prebuilt skills available ...

Job Summary: The Customer Relationship Development Officer focuses on building and maintaining positive relationships with customers, ensuring their needs are met, and fostering loyalty.