By Terry Mante “Leadership is not about being in charge. It is about taking care of those in your charge.” – Simon Sinek In today’s interconnected and competitive business environment, technical ...

Management can occur as business-to-customer or business ... The role of a relationship manager requires analytical and communication skills. Professionals in smaller firms may handle both ...

Customer Relationship Management (CRM) systems are crucial to business operations, enabling companies to manage interactions ...

Customer service is a critical component of any successful business. In Africa, where markets are rapidly evolving and ...

How relevant you are decides your survival in a recession. When companies implement a hiring freeze or even a layoff, they ...

Business Post Experiences is seeking a versatile senior events manager to join our dynamic and expanding media business. As ...

Certinia's latest release puts the emphasis on end-to-end visibility across projects, resources, finance and the customer lifecycle, while preparing the ground for future AI agents.

To support this new remixing capability, Evans said, Salesforce has greatly expanded the library of prebuilt skills available ...

Job Summary: The Customer Relationship Development Officer focuses on building and maintaining positive relationships with customers, ensuring their needs are met, and fostering loyalty.

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

The new collaboration aims to enhance RingCentral’s contact center solutions by using Verint AI bots injected into customer ...