Customer Relationship Management (CRM) Business-to-customer ... data and provide/invite feedback to customers and suppliers. Training and developing staff is also a key driver to improve ...

Customer service is a critical component of any successful business. In Africa, where markets are rapidly evolving and ...

By adopting cost-effective AI strategies, small businesses can streamline processes, maximize resources and remain ...

By Terry Mante “Leadership is not about being in charge. It is about taking care of those in your charge.” – Simon Sinek In today’s interconnected and competitive business environment, technical ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Organizations across domains are always looking for ways to stay ahead and make their processes more efficient. Customer Relationship Management (CRM) software plays a crucial role in helping ...

Merchant services pioneer Slice is evolving the company’s capacity to power small businesses by offering Clover POS systems ...

Some dealers are questioning whether CRM systems are still relevant. Let me be crystal clear: they are not just relevant—they ...

IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...