Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

Customer Relationship Management is the final piece in integrating the clinical, financial and communications sides of the patient's journey.

The new Cisco T Plus partner model involves new Partner Success Managers, an AI guided adoption journey involving the ...

Health systems increasingly view customer relationship management systems as a way to enhance the patient experience and grow ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

IMDEA Software Institute researchers Diego Castejón Molina, Dimitris Vasilopoulos and Pedro Moreno-Sanchez present a system that represents a step forward in digital purchases. Their research is ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...