Health systems increasingly view customer relationship management systems as a way to enhance the patient experience and grow ...

Veeva Systems' (NYSE:VEEV) stock fell about 3% on Wednesday after an executive said that a customer chose Salesforce (CRM), ...

Management can occur as business-to-customer or business-to-business. Relationship management can benefit from the use of data analytics and software. Companies often employ relationship managers ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

IMDEA Software Institute researchers Diego Castejón Molina, Dimitris Vasilopoulos and Pedro Moreno-Sanchez present a system that represents a step forward in digital purchases. Their research is ...

In today’s competitive market, customer success is not just about satisfaction, but about partnership and adaptability,” says ...

Customer Relationship Management is the final piece in integrating the clinical, financial and communications sides of the patient's journey.

Blue Frog, a Waukee-based marketing firm, has been acquired by Avidly, a global growth design company creating digital ...

Under the legal leadership of Alyssa Harvey Dawson, HubSpot made three acquisitions and saw its market value swell to $38 ...

Stigg co-founder and Chief Executive Dor Sasson (pictured left, alongside Chief Technology Officer Anton Zagrebelny) said ...