Small businesses face unique challenges when it comes to packaging, balancing cost, sustainability, and customer satisfaction ...

The Brand Vitality Meter solution is designed to help retailers optimize staffing, displays and products for greatest shopper satisfaction.

There are always ways to improve your business ... gathering and feedback from existing customer databases. As a survey tool, it works well enough, though it doesn’t have the templates that ...

Instead of waiting for standard metrics or comments, we set up an interactive survey at the end of the video and offered viewers a small incentive to answer ... We took this feedback to dig deeper ...

Rachel Williams has been an editor for nearly two decades. She has spent the last five years working on small business content to help entrepreneurs start and grow their businesses. She’s well ...

By solving customer issues shared in negative feedback, a business not only builds better ... Bold Digital Architects Negative feedback taught me that small, frequent issues can be more impactful ...

This metric is derived from customer satisfaction surveys that ask a question like: How satisfied are you with the response from our customer support team? You can deploy a customer satisfaction ...

A small-business loan is a source of capital that can help you stock your shelves, buy new equipment or expand your footprint. Business owners can access financing through traditional banks ...