Muscat: Sohar International, Oman’s best bank, continues to strengthen its commitment to societal development through ...

In today’s fast-paced business environment, employee satisfaction and engagement are critical to organizational success.

GenAI use in customer engagements: 100% of customer interactions, including calls and emails, are analyzed to provide actionable insights, driving improvements in service quality and responsiveness. • ...

Adoption isn’t a finite process. Even after automation is deployed and the employees are trained, it’s crucial that vendors ...

We've always prioritized building long-term partnerships by offering value-added services such as monthly on-site visits and ...

TELUS International Philippines has officially rebranded to TELUS Digital Philippines reflecting the company’s commitment to ...

Nathan Henderson, CEO of BILT, shares how AR and VR training tools are closing skills gaps and improving workforce readiness ...

The foundation of any sales and service culture is positive referrals and very specific positive reviews from past customers.

“These surveys offer a snapshot of customer sentiment, but the true value comes from digging into the feedback and ...

Tens of thousands of AWS customers use Amazon Connect to support more than 10 million contact center interactions every day.

Thousands of everyday New Yorkers interact with some aspect of the state government nearly every day, from the Department of ...

Silynxcom is committed to providing cutting-edge communication solutions tailored to the rigorous demands of modern military operations. The Company is proud to produce tactical headsets that it ...